http://www.crowdsurfing.net/2009/01/05/a-gps-dilemma/ Surviving and Thriving in the age of empowerment Fri, 23 Apr 2010 13:31:01 +0100 http://wordpress.org/?v=2.9.2 hourly 1 http://www.crowdsurfing.net/2009/01/05/a-gps-dilemma/comment-page-1/#comment-290 Patient empowerment revisited | Crowd Surfing Wed, 11 Nov 2009 08:46:19 +0000 http://www.crowdsurfing.net/?p=348#comment-290 [...] Back to an old topic, but the changing dynamic between GP and patient is one of the most interesting manifestations of consumer empowerment.  The funding of GP practices is now partly based on the results of the new GP Patient Survey.  This means that a relatively small number of disgruntled patients, if they account for at least 60% of respondents, can cost a practice up to £10,000 in penalties, .  Given the fact that patients with grievances are more likely to complete the Patient Study in the first place, this is a frightening expression of consumer power.  Here’s the full story in yesterday’s Telegraph. [...] [...] Back to an old topic, but the changing dynamic between GP and patient is one of the most interesting manifestations of consumer empowerment.  The funding of GP practices is now partly based on the results of the new GP Patient Survey.  This means that a relatively small number of disgruntled patients, if they account for at least 60% of respondents, can cost a practice up to £10,000 in penalties, .  Given the fact that patients with grievances are more likely to complete the Patient Study in the first place, this is a frightening expression of consumer power.  Here’s the full story in yesterday’s Telegraph. [...]

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