Monthly Archives: July 2009

Nike Dumped

Nike has always been one of the smartest operators when it comes to engaging the crowd, but one of the key lessons we learned when writing Crowd Surfing was that even the best can occasionally come unstuck when it comes to dealing with the empowered consumer.
A fairly harmless, low quality video of amateur basketball player, Jordan [...]

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When consumers get creative

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BBC plans public popularity contest

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Empowering the disempowered

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Rebuilding trust, one conversation at a time

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The power of song (& a YouTube video)

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The new economics of empowerment

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Art for the Facebook generation

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Patient empowerment revisited

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